Customer information & downloads
We’re excited to work on your floors! To ensure a smooth process, please follow the preparation steps based on your service type.
Your Guide to Preparing for Our Visit
Installation: make room for your new floor
Clear the agreed work area and put valuables away. Discuss heavy furniture, appliance removal and any disconnection work with us before the start date. Tell us about parking, stairs, lifts and access restrictions.
Sanding and coating: prepare the rooms
Remove belongings from the work area and protect nearby delicate items. Dust reduction does not mean dust-free. Agree access and ventilation with the team, and keep pets away from the work zone.
Repairs: help us see the problem
Clear the affected area and tell us about leaks, earlier repairs and previous coatings. Discuss any access needed beneath the floor before work starts.
Insurance and contractor-managed work
Confirm who is arranging furniture removal and protection before moving anything. Follow the agreed scope for your job and tell your coordinator about access requirements.
After the work: follow your handover instructions
Walking, furniture, rugs and cleaning times depend on the coating and conditions. Follow the instructions for your floor rather than a general timetable. Ask the team which care document below applies to your finish.
Your booking: practical questions
Download the preparation PDF
How do I confirm my start date?
Use the dates and instructions in your booking correspondence. If anything is unclear, contact Philip before arranging access, moving furniture or taking time off work.
Who moves the furniture?
Confirm responsibility before your job starts. This may differ for direct bookings, insurance work and contractor-managed projects. Tell us early if you need help with heavy items or appliances.
What access is needed?
Discuss entry, parking, gates, stairs and lifts with the team. Arrange power and water as required. Keep pathways and the agreed work area clear.
Can I stay at home during the work?
Discuss this with us before work begins. Access restrictions, dust, coating products and ventilation needs vary by job. Keep children and pets out of the work area.
When can I use the floor again?
Follow the handover instructions for your coating and conditions. Confirm walking, furniture, rug and cleaning times with the team. Contact us if you are unsure which care guide applies.
Where do I find payment details?
Refer to your accepted quote and invoice for the payment schedule and available payment methods. Contact us if you need anything clarified.
A download will not open. What should I do?
Tell us the document name and your project address so we can help you find the right file.
Contact your flooring team
Philip Wiley: 0408 632 922 · philip@chfloors.com.au
Monday–Thursday 7am–4:30pm. Friday 7am–1:30pm.
We usually respond within an hour during business hours, or the next day.
Certification and Maintenance Guides
Choose the document for your product. Follow your job-specific handover instructions for walking, furniture, rugs and cleaning times.
Floor maintenance guide
Care instructions: confirm which finish was used on your floor.
Open PDF — Floor maintenance guide
AQUAPRO 8020 — sealer product document
Information for the named sealer.
Open PDF — AQUAPRO 8020 — sealer product document
AQUAPRO 8270 ADVANCE 2K — Safety Data Sheet
Product safety information, separate from your floor-care instructions.
Open PDF — AQUAPRO 8270 ADVANCE 2K — Safety Data Sheet
Bona Traffic HD Anti-Slip — specifier information
Specification information for the named coating.
Open PDF — Bona Traffic HD Anti-Slip — specifier information
Bona Traffic HD Anti-Slip — ATTAR report
Refer to the report for tested conditions and scope.
Open PDF — Bona Traffic HD Anti-Slip — ATTAR report
Staircase certification letter — job-specific
Applies only to the job and scope identified in the letter; it does not certify every installation.
Open PDF — Staircase certification letter — job-specific
Need another guide?
Ask Philip which document applies to your floor before using a cleaning product or returning furniture.