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📖 Frequently Asked Questions (FAQ)

 

🔍Got questions? Find answers here!

What We Do - Install, repair, sand coat and polish

 

We Sand, Coat & Polish Floors – Canberra’s Premier Service

Why Choose Our Sanding, Coating & Polishing Services?

We are Canberra’s leading floor sanding, coating, and polishing specialists with decades of experience. Whether you’re restoring old floors or finishing a new installation, we ensure premium quality and a long-lasting finish.

✅ State-of-the-art sanding equipment – Minimal dust & smooth finishes.
✅ Professional-grade coatings – Choose from matte, satin, gloss & ultra-durable finishes.
✅ Custom colour staining – Match your floors to your home’s interior.
✅ Eco-friendly & low-VOC options – Safe for families, pets, and the environment.
✅ Fast-drying technology – Reduced downtime so you can enjoy your floors sooner.
✅ Non-toxic & child-friendly finishes – No harmful fumes or lingering odours.
✅ Long-lasting protection – Scratch, stain, and moisture-resistant coatings.

📌 If we can help, we’ll let you know the best solutions for your floor!

🛠️ What’s Involved in Floor Sanding, Coating & Polishing?

1️⃣ Floor Preparation:
✔ Removal of old coatings, stains, and imperfections.
✔ Repairs to minor scratches, dents, and gaps.
✔ Thorough cleaning to ensure a smooth application.

 

2️⃣ Sanding Process:
✔ Multi-stage sanding with professional-grade equipment.
✔ Fine sanding for a flawless, even surface.
✔ Minimal dust with advanced dust extraction technology.

 

3️⃣ Coating & Finishing:
✔ Choice of water-based, oil-based, or solvent-based coatings.
✔ Protective top coat for scratch and moisture resistance.
✔ Final buffing & polishing for a luxurious finish.

 

💡 What Type of Floor Finishes Can You Choose?

✔ Matte Finish: Modern, stylish, and hides scratches well.
✔ Satin Finish: Classic and popular, offering a balanced sheen.
✔ Gloss Finish: High shine, great for statement floors.
✔ Hard Wax Oils: Natural look with deep timber enhancement.
✔ Water-Based Coatings: Fast drying, eco-friendly, and durable.
✔ Polyurethane Finishes: Extra tough and long-lasting.

 

📌 Not sure which finish is best? We’ll guide you based on your lifestyle and flooring needs!

🚶 When Can I Walk on My Newly Sanded & Coated Floors?

  • Next day: Walk only in socks.

  • After 3-5 days: Furniture can be placed back carefully.

  • Full cure in 7 days: Avoid rugs or heavy furniture before then.

  • 📌 We provide expert advice on aftercare to maintain your floors for years to come!

🛠️ Timber Floor Installations

  • We install all types of timber flooring, including:

    1. Parquetry Flooring – Elegant and durable geometric designs. – Classic and long-lasting, available in a variety of Australian hardwoods.

    2. Solid Timber Flooring – A cost-effective alternative with a natural timber finish that lasts many years.

    3. Engineered Timber Flooring

    4. Floating Timber Flooring – Quick to install and perfect for renovations.


📌 We source high-quality materials from trusted suppliers and pass on our trade discounts to you!
 

🔧 Timber Floor Repairs

  • We repair most timber floor issues, including scratches, dents, and water damage.

  • We have a minimum site call-out fee to cover our team's time and materials.

  • Quotes and advice are free – we will assess your floor and let you know your options.

  • As Canberra’s premier sanding, coating, and polishing company, we are famous for this, which remains our primary business focus.
     

🏢 Do you have a showroom?

  • No, we used to, but we found that it added unnecessary expenses to our clients' jobs.

  • Instead, we recommend high-quality timber floor suppliers for you to visit.

  • You can choose your preferred flooring, and we will order it at our discounted rates.

  • We handle delivery and installation, ensuring a hassle-free process.
     

📌 This approach keeps costs down while offering you the best selection at the best price!

📝 Do you charge for quotes?

  • No, we offer free quotations and estimates in Canberra and surrounding areas.

  • We believe in honest and upfront pricing with no obligation.
     

📌 Get in touch today for a free quote!
 

🚗 Do you travel outside of Canberra?

  • On rare occasions, we will help customers in regional areas.

  • In these cases, we require the customer to cover travel and accommodation costs for our team.

  • Whether we can take on an interstate job depends on the location and size of the project.
     

📌 Contact us to discuss your specific location and needs!
 

📅 How long have you been in business?

  • We launched in 1978 in Canberra, making us one of the most experienced flooring specialists in the region.

  • Most of our work comes from word of mouth, repeat customers and construction industry referrals.

  • We have completed over 1,800 floors and counting, earning a reputation for high-quality workmanship, value for money, and excellent service.
     

📌 When you choose us, you choose decades of experience and expertise!

 

How far in advance should I book?

  • We recommend booking 2-3 weeks in advance to secure your preferred date.

  • Urgent jobs? Contact us, and we’ll do our best to fit you in sooner!
     

💳 What payment options do you accept?

  • We accept cash, bank transfers, and credit cards.

  • Payment details will be provided in your invoice.
     

📩 Need Assistance? Contact Us!

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